Privacy, in plain language.

Scope and roles

This policy explains how Nulvify handles information on this website, in the founding-coach application, and in the Nulvify service.

A coaching practice generally decides why client information is entered and how it is used in the coaching relationship. Nulvify processes that information to provide the service. The practice remains responsible for its own privacy notices, client permissions, and professional obligations.

Information we collect

Depending on how you use Nulvify, we may collect:

• Application and contact information: name, email, business name, website, practice type, client profile, current tools, estimated client volume, and consent to be contacted.
• Account and workspace information: authentication details, practice membership, role, settings, and activity needed to operate the workspace.
• Planning information: debt labels, balances, rates, minimum payments, income and expense assumptions, reserves, goals, scenario selections, notes, approvals, and progress updates entered by authorized users.
• Billing information: subscription and payment status from our payment provider. Nulvify does not store full payment-card details.
• Technical information: security logs and limited device, browser, IP, and request information needed to keep the service reliable and prevent abuse.

Sensitive-data boundaries

Nulvify is designed for planning information, not bank access or identity verification. Please do not enter bank credentials, government identification numbers, full debit or credit card numbers, or full financial account numbers.

The public application form should never contain client names, balances, account information, or other client financial data. Public product previews use synthetic data only.

How we use information

We use information to review pilot applications; create and secure accounts and workspaces; calculate and present planning scenarios; support coach review, approval, reporting, and progress tracking; provide billing and customer support; maintain reliability; investigate misuse; and improve the service.

We do not sell personal information. We do not use client financial planning data for advertising. Public analytics are limited to non-sensitive events such as a landing-page view, call-to-action click, application start, and application submission; financial values and application field contents are not included in those events.

When information is shared

Information may be shared with service providers that help us host the application, store data, authenticate users, send email, process payments, monitor reliability, or provide support. They receive only the access needed to perform their services and are subject to contractual or legal obligations.

We may also disclose information when required by law, to protect users or the service, or in connection with a business transaction. We will not share one practice’s workspace with another practice unless an authorized user directs it or the law requires it.

Security and workspace access

We use administrative, technical, and organizational safeguards appropriate to the service, including authenticated access, role-based controls, and practice-level workspace separation. No system can guarantee absolute security, so coaches should also use strong account practices and enter only information needed for planning.

If you believe information has been exposed or an account is being misused, contact us promptly at hello@nulvify.app.

Retention and deletion

We retain information while an account or pilot is active and as reasonably needed to provide the service, resolve disputes, meet legal and accounting obligations, prevent abuse, and maintain appropriate records. Retention periods depend on the kind of information and why it is held.

Workspace owners can request export or deletion assistance. Some records may remain in backups or be retained where the law requires it. We will explain material limitations when responding to a request.

Your choices and rights

You may ask to access, correct, or delete personal information, withdraw marketing contact consent, or ask questions about how information is handled. Rights and exceptions vary by location. We may need to verify identity and authority before completing a request.

For client data controlled by a coaching practice, clients should usually contact that practice first. We will support the practice where required. Application and privacy requests can be sent to hello@nulvify.app.

Locations, children, and changes

Service providers may process information in Canada, the United States, or other locations where they operate, subject to applicable safeguards. Nulvify is intended for professional coaches and adult clients; it is not directed to children.

We may update this policy as the pilot and service evolve. The date at the top will change when we make an update. Material changes may also be communicated in the service or by email.

See our Terms of service for service rules and educational-use limitations.